TRAINING — Professional Training from Experts for Technicians and Drivers

EXPERT TRAINING THAT PUTS YOU IN THE DRIVER'S SEAT

Well-trained, professional drivers can bring new efficiencies to your business and can make a positive impact on your insurance and operating costs. Recognizing the importance of building and maintaining professional skills among motor coach drivers, MCI PRO Support offers a driver training curriculum using audio-visual materials and the new MCI Coach Driving Simulator.

MCI TECHNICIAN TRAINING

At MCI PRO Support, we're committed to advancing the skill levels of motor coach technicians. And we are demonstrating that commitment with a comprehensive schedule of in-depth training programs for both beginning and advanced technicians.

Technical Tune-Up Seminars (view schedule)

MCI will offer its Technical Tune-Up Seminars, suitable for beginning and more advanced technicians. An extensive hands-on segment of placing defects in the coaches allows technicians to become proficient in troubleshooting. Topics covered will include:

Additionally, the HVAC 608 / 609 exam is offered as an option to all attendees. Technicians registering for this exam will be mailed a study guide in order to prepare. Certifications will be awarded for successful completion of this exam.

MCI Regional Training Seminars are designed for experienced technicians with a knowledge of the general principles and operation of MCI motor coach systems and components. In addition to offering a unique opportunity to network with other technicians and MCI representatives, these programs offer a hands-on learning environment covering new technologies, current coach problems, troubleshooting, and making the appropriate repairs on all current-production MCI motor coach models.

In addition to sessions conducted by expert MCI trainers, classes may also be taught by representatives from some of the OEM vendor companies who will be on hand to provide more specialized training in their own products, such as: pneumatics, electrical systems, steering and suspension systems, wheels and tires, disc brakes, HVAC systems, audio and video systems, and engine pre-heaters.

MCI 2010 Training Calendar

FEBRUARY
16-19 Technical Tune-Up
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky

MARCH
16-18 Advanced Technical Tune-Up
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky

APRIL
20-23 Technical Tune-Up
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky

SEPTEMBER
14-17 Technical Tune-Up
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky

OCTOBER
12-14 Advanced Technical Tune-Up
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky

Get downloadable 2010 registration form

Email mci.training@mcicoach.com or call 847-285-2257 for more information.

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MCI Webinars (view schedule)

MCI has re-tooled its award-winning webinar series! Livelier than ever, our new online MCILearn program makes education fun with Internet-based sessions. Along with individual MCILearn sessions, MCI also offers several three-part platforms designed to help you maximize your business through scheduled maintenance, marketing and other best practices.

Earn greater knowledge and MCI recognition when you log on!

It's knowledge that can make a difference — and you don't even have to leave your desk!

To register, email webinars@mcicoach.com and state which webinar you are interested in attending.

MARCH
24 — Preventative Maintenance 201: Maintenance by the book and beyond
2:00 p.m.-3:00 p.m. CST
Ever wonder how often you should perform various maintenance tasks? Maybe you've also questioned how your individual driving conditions, whether extreme desert heat or constant stop-and-go traffic, might affect your maintenance program. Our experts will guide you through a range of preventative maintenance concerns, addressing specifics as well as general guidelines.

APRIL
7 — Preventative Maintenance 301: Virtual walk-through
2:00 p.m.-3:00 p.m. CST
Now that you've learned why to implement a preventative maintenance program and what it should include, take a moment to accompany MCI's top experts on a front-to-back virtual tour of MCI systems and key components from a technical aspect. By the end, you'll know your coach — and what it needs — better than ever.

Your webinar presentation should start automatically; however, if it does not, you may click on the green "play" arrow located at the top of the "Meeting Center" menu.

This program requires Audio Codec software for the audio portion of the presentation. If you do not already have this software installed on your computer, you should see an alert box offering installation. Please be advised that network users may need to contact your internal I.T. department for assistance.

MARCH 10 — Preventative Maintenance 101: Maintaining your advantage
Does a dollar spent on preventative maintenance really save you two dollars down the road? We think so, and we'll tell your why. During this MCILearn module, MCI's experts will discuss how sticking to a preventative maintenance program can save you money in emergency service calls and downtime, and extend the service life of your coach.

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FEBRUARY 24 — A/C and Spring Seasonal Preparation
Be prepared throughout your busiest season. MCI will provide tips to keep your equipment running properly through spring and all year long. The Q&A session provides an opportunity to help solve individual issues.

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FEBRUARY 10 — Electronic Stability Control (ESC)
See how ESC, a cutting-edge intelligent technology, assists the driver when vehicle stability enters a critical area in dangerous road or traffic conditions. ESC becomes active when the Electronic Control Unit senses instabilities in cornering, sudden direction changes, conditions like slippery lanes, and avoidance maneuvers.

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JANUARY 27 — Regeneration: A technology that assists emission control
Don't play a guessing game when it comes to engine regeneration. Learn the way it really works. This session takes operators, drivers and technicians through the system and explains the entire regeneration process in detail. Learn the science behind clean-diesel engine technology and the diesel particulate filter (DPF); the location and meaning of the regeneration alert lights on the driver's dash; and the system's maintenance requirements.

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JANUARY 13 — Diagnosing from the Driver's Seat
Improve your drivers' dashboard diagnostic skills! This driver-oriented webinar will walk you and your drivers through the diagnostic lights for coach systems such as Air Conditioning, ESC, engine regeneration, transmission, antilock brakes and more. Learn what the lights mean, and what you should do when you see them lit.

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DECEMBER 2 — Outlook 2010 – Stay ahead of managing costs and improve your business model
This MCI Webinar will explain how to get the most out of your ownership experience on a variety of fronts. Mike Denny, vice president of Financial Services, will explain bonus deprecation, which is set to expire at the end of the year. Scott Crawford, MCI's technical director, will review important maintenance practices and how to benefit from MCI's technical expertise in the year ahead. Plus, learn how easy and beneficial it is to shop for parts online, and rediscover how to effectively use MCI's green-tool kit come 2010.

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NOVEMBER 18 — Optimize the MCI Parts Store: Tips and Tools
Take advantage of ordering coach parts when it's convenient for you. The MCI Parts Store is available online, 24-7. This webinar will walk you through the ordering process and display the available features of the online parts store, such as tracking shipments and keeping records of past orders, simplifying the way you buy parts. Plus, earn a one-percent discount on your Parts Store purchases.

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NOVEMBER 4 — SmartWave: Tire Pressure Monitoring
Properly inflated tires aid in safety and fuel savings, and the Smartwave system, now standard on newer MCI models, is designed to help. Scott Crawford, who leads MCI's technician training program, will explain how the system works, discuss maintenance practices and provide instruction on what to do when replacing tires. This webinar is also useful for those who have or are considering a SmarTire tire-pressure-monitoring system, which is available as an aftermarket retrofit kit.

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OCTOBER 21 — Winterizing your Fleet
Don't leave your coaches vulnerable to cold-weather conditions. Learn the necessary maintenance steps to help keep coaches trouble-free in colder weather. MCI's top technical experts will explain procedures and provide tips for current MCI models.

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OCTOBER 7 — Motorcoach Council Campaign: Building Consumer Awareness
Expand your marketing power. Learn what a national motor coach campaign can do for your business. Representatives of the Motorcoach Council will provide an overview of the campaign, funding and opportunities.

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Please note:
The email address provided on page 47 of the live webinar is incorrect. The correct email address is MCI.campaign@mcicoach.com.

SEPTEMBER 23 — Presenting your company to the financial community
In today's economy more than ever, it is important to understand what the credit markets look for when considering coach financing for operators. Mike Denny, Vice President of MCI Financial Services, will explain what information is required by financial institutions, and the steps to best present your company. Additionally, bonus depreciation and increased Sec. 179 expensing limits will be discussed. These programs, which are part of the 2009 American Recovery and Reinvestment Act, expire at the end of 2009.

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SEPTEMBER 9 —2010 Model Updates
For 2010, we've taken our customers' best suggestions and are aiming for legendary status. Learn about the improvements we're making to the J4500, D4505 and E4500 . Some of our model improvements are mechanical, other improvements are directly for your passengers' enjoyment — comfier footrests, better lavatory lighting, new seating with optional 3-point seatbelts and much more.

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JULY 22 — Fuel Economy Tips
MCI coaches yield positive returns. MCI will explain ways to save on fuel, covering best driving and idling practices as well as maintenance tips that help coaches operate at peak efficiency.

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JULY 8 — Corporate Branding: Use Your Corporate Identity to Grow Sales
Gain a competitive advantage. Guidance will be offered on how to make the most of branding in the marketplace and how to leverage the benefits of motor coach travel in the current economy.

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MAY 20 — Keeping Your Fleet Current With After-Market Kits and Refurbishment
Keep your older equipment looking and operating like new. Discover many of the ways to upgrade fleets. The session reviews installation of retrofits from the new-look D models' front-ends, emissions-lowering diesel particulate filters (DPF), and wheelchair lifts for ADA compliance. Plus, the session will cover the newer technology available for components such as brakes, compressors, tire pressure monitoring systems and other parts that help modernize your fleet, and allow coaches to run more efficiently.

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APRIL 15 —MCI Maintenance: Wheel Bearings and Hubs
Know what to look for when inspecting wheel bearing and hubs, the regularly required maintenance tasks and when components should be replaced. This session provides instructions on what is needed to expand the lifespan of components while keeping them trouble-free.

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APRIL 8 — Wheelchair Lift Operation
Make accessibility accessible. Get up to speed on how to operate the lifts on MCI equipment. MCI's instructional video demonstrates the operation and required safety techniques. The seminar provides additional information to optimize timely departures and arrivals.

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MARCH 18 — Green Marketing Message
Plan ahead for Earth Day (April 22) opportunities and learn how you can market and publicize clean-diesel engine technology and green business practices.

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FEBRUARY 18 — iWarranty: Optimizing the Electronic Format for MCI's iWarranty System
MCI's iWarranty system speeds up warranty claim processing. Led by MCI's Michael Anstead, the seminar teaches proper ways to use the system for parts ordering, tracking and record keeping.

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FEBRUARY 4, 2009 — Updating your website for better results
Is your website getting the attention you want? Is it driving business to you? Learn the "how-to's" of successful website management. The seminar includes the latest findings on consumer preferences and content management.

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MCI DRIVING SIMULATOR

You're invited to introduce your drivers to the benefits of the MCI Coach Driving Simulator. Designed to give drivers the skills they need to become safer, more confident, and better prepared behind the wheel, the Simulator can go a long way in helping drivers become familiar with the art of navigating a 45-foot MCI motor coach through traffic, mountains, and inclement weather.

You can select from a variety of pre-designed training scenarios or customize a program to meet the needs of your business. The MCI Coach Driving Simulator is available for purchase or lease.

The MCI Coach Driving Simulator offers state-of-the-art features that include:

• A highly realistic and immersive training environment that creates the look and feel of an actual vehicle.
• Precision motion platform for a realistic driving experience.
• Steering with real-time feedback.
• State-of-the-art software that delivers sharp, crisp images.
• Special effects that simulate extreme conditions such as mountain driving, snow, heavy rain, fog, ice, and varying wind conditions.

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MCI DRIVER'S GUIDES

Designed to be stored on-board for easy reference or for use in training, MCI Driver's Guides for the new J4500, D4500, and D4505 models provide detailed images and descriptions of the toggle switches, gauges, and systems typically encountered by drivers.

To find out more about the MCI Coach Driving Simulator or MCI Driver's Guides, contact your MCI Fleet Support Manager today.

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