Service / Support



 

AFTER SALES SUPPORT

• Customer Care iWarranty
• ERSA (Emergency Roadside Assistance)
• Technical Training Institute
• MCILearn Webinars
• Maintenance Tips
• Service Manuals & Publications
• Preventative Maintenance Guidelines
• Service Bulletin Search
• Open Caterpillar® Service Letter Search
• Locate your MCI Sales & Support Team
 

SERVICE CENTERS

• CoachExpress^SM
• Collision Repair & Reconditioning
• Wheelchair Lift Retrofits
• Locate an MCI Service Center
 

CCS

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WARRANTY SYSTEM — 

Online customer care for warranty, claims, and parts.

The MCI Customer Care System is a critical component of the MCI PRO Support network. Designed for secure and immediate online access to all of your motor coach warranty files, this user-friendly system makes it possible for you to use your MCI customer password to:

• File a warranty claim
• Order warranty replacement parts
• Check on claim and payment status

Downloadable Forms:

• Warranty Claim Form
• FCP Verification Form
• Labor Adjustment Form

Review Customer Training Presentation here.

Access the Customer Care iWarranty System here.

Motor Coach Industries: Corporate Address 1700 East Golf Road, Suite 300, Schaumburg, Illinois 60173 | Phone: 866-MCICOACH

Copyright 2004-2013 Motor Coach Industries Int'l, Inc. and its subsidiaries. All Rights Reserved.