24-Hour Technical Support | Motor Coach Industries

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AROUND-THE-CLOCK ASSISTANCE —

24-Hour Expert Assistance for your Maintenance Department

When it comes to providing your maintenance staff with technical assistance, MCI PRO Support is second to none. Our technical support center in Louisville, Kentucky, is your direct connection to a knowledgeable staff of MCI technical support representatives and the extensive MCI PRO Support technical information database.

For diagnostic assistance, the MCI staff of professional service engineers is available to provide expert advice and assistance during regular business hours (Monday - Friday, 8 a.m. to 8 p.m. EST). To reach MCI Technical Support, call 800-241-2947.

MCI OPERATION GUIDES TO WHEELCHAIR LIFTS

MCI now offers both Braun and Ricon Wheelchair Lift Guides on DVD. To order your copy, contact your MCI parts solutions manager or customer service; or, you can view Ricon instructions directly online. There are two versions of either brand of the guides; one for MCI® D-Series coaches and the other for MCI® E4500 and J4500 coaches. To learn more about wheelchair lifts on MCI coaches, call your sales representative. To inquire about retrofit services, speak to your MCI Technical Solutions Manager today, call MCI Fleet Support in Loudonville, Ohio at 877-754-4404 or email servicecenterOH@mcicoach.com. Get more information on MCI's wheelchair lift retrofit program.

MCI MULTIPLEX REFERENCE GUIDE

The MCI Multiplex Reference Guide makes it easier for your technicians to perform diagnostics for E4500 and J4500 electrical systems. Organized in a 3-ring binder format, the new guide features 58 laminated cut-out overlay template pages for electrical functions, along with required inputs and outputs. To order your copy, contact your MCI Fleet Support Manager, or call 800-323-1290 in the U.S.; 800-665-0155 in Canada.

A DATABASE OF TECHNICAL INFORMATION YOU WON'T FIND ANYWHERE ELSE

MCI maintains a comprehensive database of technical information about all of its motor coaches, including:

SERVICE BULLETINS

You can easily access MCI Service Bulletins at the MCI website and browse those posted within the past 90 days. Or, join our email list and receive notification every time a new service bulletin is released.

CATERPILLAR OPEN SERVICE LETTERS

Access Caterpiller Open Service Letter information at the MCI website to help you stay up-to-date on the latest software or hardware updates offered by Caterpillar's technical service group for your Caterpillar engines.